Care Coordinator/Case Manager
CareHarmony - Nashville, TN

CareHarmony Overview
CareHarmony is a young, fast-growing company focused on providing care coordination services to patients – visit www.care-harmony.com for more information. CareHarmony’s care coordinators are experts in helping patients and caregivers navigate the healthcare system and better manage the patient’s chronic illnesses. CareHarmony care coordinators will work cooperatively with the patient’s primary care physicians to help support their patients.

Position Details
CareHarmony is seeking a Patient Care Coordinator, with prior clinical or social work experience, to support primary care physicians in delivering comprehensive chronic care management services for their patients. This individual will be based in Brentwood, TN and will be responsible for providing all telephonic support required to coordinate care for the patients. Ideal candidates will have experience identifying and coordinating the needs of chronically ill patients and families as well as supporting clinicians to help them operate as efficiently as possible. As CareHarmony expands, the individual will be able to explore other career opportunities within the company.

Responsibilities

  • Conduct telephonic care coordination with chronically ill patients and their families
  • Manage a patient’s care pathway including helping them set their goals and track progress
  • Assess, identify and close clinical and non-clinical gaps in patient care
  • Manage referrals and appointment scheduling
  • Identify community resources (both clinical and non-clinical) that would be beneficial to the patient and help them access those resources
  • Provide patient education on management of chronic conditions or on post-discharge instructions
  • Perform medication management, including identifying potential medication issues, answering patient questions on side effects and medication conflicts, and coordinating refills.
  • Assist in ensuring timely delivery of services such Home Health, DME, Home Infusion and other critical needs

Qualifications

  • LCSW, LPN, or CMA required, RNs also considered
  • Undergraduate degree with two years of experience required
  • Candidates should be excited and energized by the prospect of working collaboratively as part of smaller company to build a new scalable model for managing chronic care
  • Prior healthcare experience serving chronically ill patients preferred
  • Basic technology skills required – should be very comfortable with computers
  • Telephonic case management or care coordination experience preferred
  • Strong customer-service orientation
  • Patient and compassionate demeanor
  • Enjoys working in a fast-growing, rapidly changing environment
  • Job Type: Full-time

Required experience:
clinical, care coordination, or social work experience: 1 year
Required license or certification:

LPN, LCSW, CMA, RN

To apply for this position, please email your resume to hr@care-harmony.com